Our Staff

Jennifer Webster (she/her) – Executive Director Jennifer Webster is the passionate leader and the Executive Director of BBBS of Franklin County, bringing 20 years of social work and human service experience to the agency. After 11 years of crisis management intervention, Jennifer strategically shifted her focus to upstream prevention and joined the program team with BBBSFC in 2012. Jennifer was named the Executive Director in 2017 and leads the agency with an innovative, collaborative approach. Jennifer uses a JEDI focused lens to position youth mentoring at the forefront of mental health, social emotional and academic achievement conversations and deeply believes in the power of positive relationship building. She is one of 10 agency leaders from around the country that hold a seat on the BBBS of America’s Nationwide Leadership Council (NLC), co-chairs the NLC Engagement and Governance Comittee and is a strong voice of advocacy for small, rural agencies within the BBBS National Federation. Jennifer is also a council member for the Communities That Care (CTC) Coaltion in Franklin County and co-chairs the CTC Community Supports for Young People workgroup. Her deep passion and consistent energy for this work brings daily impact to this organiztion’s work.


Jennifer has also seen the power of mentoring first hand as her son and trans daughter have had dedicated mentors through a BBBSFC program over the past 13 years. As a parent, a social worker, a collaborator, strategic planner, a non profit leader and a peer mentor Jennifer brings a varied, unique, inclusive perspective to this work.. Jennifer holds a bachelor’s degree from Lewis and Clark College and a social work certification from the State or Oregon.

EMAIL: jwebster@bbbs-fc.org

CELL PHONE: 413.575.2024


Abbe Bresciano (she/her) – Programs Supervisor – Abbe recently joined the BBBSFC team in May of 2022. She comes to BBBSFC from ten years as a Mental Health Counselor, and Human Rights Officer in a locked psychiatric unit at Baystate Franklin Medical Center. She helped maintain safety and security and engaged in trauma informed care on an inpatient level. Abbe also has 3 years experience as the before / after school program director for Gill-Montague Regional School District and as an Essential Skills Teacher at 4Corners School in the Greenfield School district. Abbe enjoys spending time with her two children and being in her garden. She has a degree from Keene State College in Elementary/Special Education and Studio Art.

EMAIL: abresciano@bbbs-fc.org

CELL PHONE: 413.834.1968


Sylvia Rataj (she/her) – Adult Enrollment Specialist Sylvia holds a BS in Human Services from Springfield College and has worked up and down the Pioneer Valley with families facing adversity since 2014. Her role here at BBBSFC is to recruit and enroll adult volunteer mentors, including in-home interviews and safety inspections, lead mentor child safety, trauma and mentor training, collect collateral information and complete reference and conduct full layered background checks. She works closely with our Child Enrollment Specialist to make well suited adult mentored matches with ongoing training and support for all adult mentors. Sylvia is passionate about working to help build resiliency for our youth and working with adults to help better understand the needs of our youth. In her free time she enjoys spending time with her wife and three children, gardening, and spending time at the beach.

EMAIL: srataj@bbbs-fc.org

CELL PHONE: 413.475.2369


Jessica Hubbard (she/her) – Match Support Specialist Jessica has over two decades of experience in the social service sector, most recently working for BBBS agencies in Rhode Island and Iowa, Jessica is looking forward to continuing her work with volunteers, youth, and families. 
Jessica attended the University of Iowa where she received her Bachelors in Applied Studies along with a certification in nonprofit management in 2014. Having lived in Iowa, Connecticut, and Wyoming, Jessica returned to the Midwest in 2019 to be closer to family. In her spare time she enjoys all things outdoors; camping, hiking, canoeing, traveling, and time spent with her 13 year old rescue black lab/chow mix, Ted. 

EMAIL: jhubbard@bbbs-fc.org

CELL PHONE: 563.260.4859


Gaelen Chinnock (she/her) – Program Coordinator Gaelen is a certified Highlands consultant, a Master’s Marriage and Family Therapy student, and photographer, writer, and jack-of-all-trades INFJ with 10+ years of experience in the field of social work. She is on a never-ending journey to become her best self, and that journey has brought her to western MA and to BBBS! She’s here to help, to guide, to teach, and to spread the love and validation that we all need. When not working, she enjoys watching art documentaries and playing with her cat, Mr. Business.

EMAIL: gchinnock@bbbs-fc.org

CELL PHONE: 413.834.8124


Jessica Loebel (she/her) – Child Enrollment Specialist – Jessica graduated from UMass Amherst with a Bachelor’s degree in Anthropology, Jess has been committed to working with youth and families for the last three years. Jess feels greatly aligned with our mission here at BBBS. Jess enjoys spending time outdoors and exploring all if the beautiful hiking spots here in Western Mass. Jess is grateful to be in a role where she can provide support and be a part of impactful moments that lead to positive outcomes.

EMAIL: jloebel@bbbs-fc.org

CELL PHONE: 413.834.8126


Bryn Spence (she/her) – Spanish Liaison – Bryn is a 2nd year Mt. Holyoke Spanish major volunteering with BBSFC for this semester. She is a native speaker from San Diego CA and has been helping us build stronger relationships with our Spanish speaking participants in a more in depth and meaningful way this year.


Heather Darling (she/her) – Deerfield Academy Support Specialist – Heather holds a BA in criminal justice and comes to BBBSFC with more than 20 years experience as a Victim Witness Advocate with the Northwestern District Attorney’s Office. She is also a mother to a son named Wes and a dog lover with a fur baby named Lulu. In her free time, she enjoys spending time with her family as well as volunteering for animal rescues.


Noah Pfeiffer (They/Them) – Deerfield Academy Support Specialist – Noah comes to us from Buffalo, NY by way of Chicago where they served as an AmeriCorps member, and worked as a high-intensity community case manager. Noah is passionate about community capacity building, harm reduction and public health. They are excited to be working with the Deerfield Academy program, and finding everything that Massachusetts has to offer!

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